Complain about a casino
There is a fixed route for a dispute with a British-licensed casino, and it starts in one place: the operator. You cannot take a complaint to an independent body until the operator’s own process has run, so the first email is not a formality — it is the step that starts the clock.
UK operators and the ADR they use
Casinos on the UKGC register we check for this site
Every casino below holds a current Gambling Commission licence. We list the welcome offer as the operator publishes it, with the wagering requirement and the minimum deposit next to it.
Ratings table checked against the UKGC register on .
- 19.8
Dafabet100% first deposit bonus up to £200Visit Dafabet18+ · T&Cs applyWhat we checked at Dafabet
- Licence:
- UK Gambling Commission
- Established:
- 2004
- Welcome offer:
- 100% first deposit bonus up to £200
- Wagering:
- see terms
- Minimum deposit:
- see terms
- Deposits:
- Apple Pay, Bank transfer, Google Pay, Mastercard, Neteller, Pay by Mobile
- 29.7
Luxury Casino£1,000 welcome package over five depositsMinimum deposit £10Visit Luxury Casino18+ · T&Cs applyWhat we checked at Luxury Casino
- Licence:
- UK Gambling Commission
- Established:
- 1998
- Welcome offer:
- £1,000 welcome package over five deposits
- Wagering:
- see terms
- Minimum deposit:
- £10
- 39.6
Jackpot City100% up to £100 + 100 free spins on JackpotCity Gold BlitzWagering 10x · Minimum deposit £20Visit Jackpot City18+ · T&Cs applyWhat we checked at Jackpot City
- Licence:
- UK Gambling Commission
- Established:
- 1998
- Welcome offer:
- 100% up to £100 + 100 free spins on JackpotCity Gold Blitz
- Wagering:
- 10x
- Minimum deposit:
- £20
- Deposits:
- Apple Pay, Mastercard, Neteller, Pay by Mobile, PayPal, Paysafecard
- Listed by:
- 4 of 8 UK review desks we track
- 49.4
888 CasinoDeposit £10, stake £10 — get 100 free spinsWagering none · Minimum deposit £10Visit 888 Casino18+ · T&Cs applyWhat we checked at 888 Casino
- Licence:
- UK Gambling Commission
- Established:
- 1997
- Welcome offer:
- Deposit £10, stake £10 — get 100 free spins
- Wagering:
- none
- Minimum deposit:
- £10
- Deposits:
- Apple Pay, Mastercard, Pay by Mobile, PayPal, Paysafecard, Skrill
- Listed by:
- 5 of 8 UK review desks we track
- 59.3
Spin CasinoStake £20 & get 150 free spins (50 a day for 3 days)Wagering none · Minimum deposit £20Visit Spin Casino18+ · T&Cs applyWhat we checked at Spin Casino
- Licence:
- UK Gambling Commission
- Established:
- 2002
- Welcome offer:
- Stake £20 & get 150 free spins (50 a day for 3 days)
- Wagering:
- none
- Minimum deposit:
- £20
- Deposits:
- Apple Pay, Bank transfer, Mastercard, Neteller, Pay by Mobile, PayPal
- Listed by:
- 3 of 8 UK review desks we track
- 69.2
UK Casino Club£700 welcome package over first five depositsWagering 10x · Minimum deposit £10Visit UK Casino Club18+ · T&Cs applyWhat we checked at UK Casino Club
- Licence:
- UK Gambling Commission
- Established:
- 2000
- Welcome offer:
- £700 welcome package over first five deposits
- Wagering:
- 10x
- Minimum deposit:
- £10
- Deposits:
- Apple Pay, Mastercard, MuchBetter, Neteller, Pay by Mobile, PayPal
- Listed by:
- 1 of 8 UK review desks we track
- 79.1
Zodiac Casino£1 deposit — 80 chances on the Mega Moolah jackpotMinimum deposit £1Visit Zodiac Casino18+ · T&Cs applyWhat we checked at Zodiac Casino
- Licence:
- UK Gambling Commission
- Established:
- not published
- Welcome offer:
- £1 deposit — 80 chances on the Mega Moolah jackpot
- Wagering:
- see terms
- Minimum deposit:
- £1
- Listed by:
- 1 of 8 UK review desks we track
- 89.0
888sportBet £10 get £30 in free betsMinimum deposit £10 · Code 30FXSVisit 888sport18+ · T&Cs applyWhat we checked at 888sport
- Licence:
- UK Gambling Commission
- Established:
- 1997
- Welcome offer:
- Bet £10 get £30 in free bets
- Wagering:
- see terms
- Minimum deposit:
- £10
- 98.8
PlayOJO50 wager-free spins on Book of Dead on first £10 depositWagering none · Minimum deposit £10Visit PlayOJO18+ · T&Cs applyWhat we checked at PlayOJO
- Licence:
- UK Gambling Commission
- Established:
- 2017
- Welcome offer:
- 50 wager-free spins on Book of Dead on first £10 deposit
- Wagering:
- none
- Minimum deposit:
- £10
- Deposits:
- Apple Pay, Debit card, MasterCard, Neteller, PayPal, Paysafecard
- Listed by:
- 6 of 8 UK review desks we track
- 108.7
Swift Casino100% up to £25 + 100 free spins on Book of DeadWagering 10x · Minimum deposit £10Visit Swift Casino18+ · T&Cs applyWhat we checked at Swift Casino
- Licence:
- UK Gambling Commission
- Established:
- 2020
- Welcome offer:
- 100% up to £25 + 100 free spins on Book of Dead
- Wagering:
- 10x
- Minimum deposit:
- £10
- Deposits:
- Apple Pay, Debit card, MasterCard, Neteller, PayPal, Paysafecard
- Listed by:
- 2 of 8 UK review desks we track
- 118.6
PlayJango£25 bonus + 77 free spinsWagering 10x · Minimum deposit £10Visit PlayJango18+ · T&Cs applyWhat we checked at PlayJango
- Licence:
- UK Gambling Commission
- Established:
- 2020
- Welcome offer:
- £25 bonus + 77 free spins
- Wagering:
- 10x
- Minimum deposit:
- £10
- Deposits:
- Debit card, MasterCard, Neteller, PayPal, Paysafecard, Skrill
- Listed by:
- 4 of 8 UK review desks we track
- 128.5
Playzee100% up to £25 + 500 Zee Points on your first depositWagering 10x · Minimum deposit £20Visit Playzee18+ · T&Cs applyWhat we checked at Playzee
- Licence:
- UK Gambling Commission
- Established:
- 2015
- Welcome offer:
- 100% up to £25 + 500 Zee Points on your first deposit
- Wagering:
- 10x
- Minimum deposit:
- £20
- Deposits:
- Mastercard, PayPal, Visa
- Listed by:
- 3 of 8 UK review desks we track
- 138.4
Karamba20 bonus spins on first deposit of £20+Wagering 10x · Minimum deposit £20Visit Karamba18+ · T&Cs applyWhat we checked at Karamba
- Licence:
- UK Gambling Commission
- Established:
- 2005
- Welcome offer:
- 20 bonus spins on first deposit of £20+
- Wagering:
- 10x
- Minimum deposit:
- £20
- Deposits:
- Apple Pay, Bank transfer, Mastercard, Neteller, Pay by Mobile, PayPal
- Listed by:
- 3 of 8 UK review desks we track
We earn a commission when a reader opens an account through the links above; it never changes the order, which follows our own checks. 18+ only. Play within your limits — support at BeGambleAware.org and GamCare 0808 8020 133, and you can self-exclude from every UK licensee through GAMSTOP.
The eight-week clock
From the moment the operator receives your complaint it has a maximum of eight weeks to resolve it, including any internal escalation. The process ends when the eight weeks expire, or earlier if the two of you reach a deadlock — usually confirmed by a final or deadlock letter.
Put the complaint in writing, keep it factual, and say what you want to happen. Dates, amounts, screenshots and the account name do more than adjectives. Keep every reply: the ADR body will read the same exchange.
Taking it to ADR
If the answer does not satisfy you, or the eight weeks pass without one, you can refer the dispute to an approved alternative dispute resolution provider. Licensees must have arrangements for this and the service must be free to you. IBAS is the provider listed by the Gambling Commission for casino disputes, and operators can use more than one, so check which one applies to your account — the operator has to tell you.
The ADR body looks at the evidence from both sides and settles the complaint on that basis. It is a decision on your dispute, not a regulatory punishment of the operator.
What the regulator does instead
You can also report the operator to the Gambling Commission, but it is worth knowing the difference: the Commission acts on licensing and conduct across the market and does not recover money for individual players. ADR is the route that can.
Most disputes that reach this stage start in the same two places — bonus terms and verification — so the cheapest protection is to read the bonus conditions before depositing and to finish account verification early.
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Older pages written for players outside Great Britain. They are kept for reference; the offers and rules on them are not the British ones.
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